FAQ
Product Queries
Are your jewels made of real gold?
Our pieces are not made in solid gold — they’re handcrafted in high-quality brass with rich gold plating. This gives you the look and feel of fine jewellery, without the heavy cost or care that comes with it.
Will the polish last?
Yes, with normal care. Each piece is plated with gold and sealed with a protective coating. We recommend keeping them away from water, perfumes, and direct moisture to retain their shine.
Are your jewels hypoallergenic?
Brass is naturally a safer, skin-friendly metal, known for being gentle on the skin compared to many imitation alloys. All our pieces are nickel- and lead-free, ensuring they stay comfortable and irritation-free for most skin types. Click here to learn more.
How should I store my jewellery?
Store your pieces in a dry place, ideally in the Aranqa box or a soft pouch, to avoid scratches or tarnish.
Do you restock sold-out pieces?
Some of our designs return in limited batches, while others are crafted only once. If you love a piece, we recommend adding it to your collection before it’s gone.
What if my jewellery gets damaged after use?
We understand that your jewellery can experience wear and tear. In case of any stone coming off or minor breakage, we offer repairs at an additional cost, depending on the type and extent of the damage.
Simply reach out to us on WhatsApp (+91 81695 28978) or email (hello@aranqa.com), and our team will assist you with the next steps.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?